Privacy Policy

PRIVACY POLICY

Lilac Cleaning Co.
Effective Date: February 24, 2025
Last Updated: February 24, 2026

Who We Are

Our website address is:
https://lilaccleaningpro.com

Lilac Cleaning Co. is a residential cleaning service company operating in Massachusetts.

Information We Collect

We may collect the following personal information:

• Name

• Email address

• Phone number

• Service address

• Payment information

• Communication records

Information is collected when you:

• Submit a contact form

• Request a quote

• Book a service

• Opt in to receive SMS communication

• Communicate with us by phone, email, or text

How We Use Your Information

We use collected information to:

• Schedule and manage services

• Send appointment reminders

• Send service updates

• Process payments

• Provide customer support

We do not sell, rent, or trade your personal information.

SMS & Text Messaging Policy

By providing your phone number and opting in, you consent to receive text messages from Lilac Cleaning Co., including:

• Appointment confirmations

• Service reminders

• Service updates

• Billing notifications

Message frequency varies based on your service activity.

Message & data rates may apply.

You may opt out at any time by replying:

STOP

For assistance, reply:

HELP

SMS consent is not shared with third parties for marketing purposes.

Cookies

Our website may use cookies to:

• Improve website functionality

• Analyze traffic

• Enhance user experience

You may disable cookies through your browser settings.

Third-Party Services

We may use trusted third-party providers for:

• CRM and scheduling services

• Payment processing

• Email communications

• SMS communications

These providers are required to protect your information.

Data Retention

We retain client information only as long as necessary to:

• Provide services

• Comply with legal obligations

• Resolve disputes

Your Rights

You may request to:

• Access your data

• Correct inaccurate data

• Request deletion of your data

To submit a request, contact:
lilaccleaningcorp@gmail.com

Data Security

We implement reasonable administrative and technical safeguards to protect your information.

Changes to This Policy

We may update this Privacy Policy periodically. Updates will be reflected by the “Last Updated” date above.