PRIVACY POLICY
Lilac Cleaning Co.
Effective Date: February 24, 2025
Last Updated: February 24, 2026
Who We Are
Our website address is:
https://lilaccleaningpro.com
Lilac Cleaning Co. is a residential cleaning service company operating in Massachusetts.
Information We Collect
We may collect the following personal information:
- Name
- Address
- Phone number
- Service address
- Payment information
- Communication
- records Information is collected
When you:
- Submit a contact form
- Request a quote
- Book a service
- Opt in to receive SMS communication
- Communicate with us by phone, email, or text
How We Use Your Information
We use collected information to:
- Schedule and manage services
- Send appointment reminders
- Send service updates
- Process payments
- Provide customer support
- We do not sell, rent, or trade your personal information.
SMS & Text Messaging Policy
By providing your phone number and opting in, you consent to receive text messages from Lilac Cleaning Co., including:
- Appointment confirmations
- Service reminders
- Service updates
- Billing notifications
- Message frequency varies based on your service activity.
- Message & data rates may apply.
You may opt out at any time by replying:
STOP
For assistance, reply:
HELP
SMS consent is not shared with third parties for marketing purposes.
Cookies
Our website may use cookies to:
- Improve website functionality
- Analyze traffic
- Enhance user experience
- You may disable cookies through your browser settings.
Third-Party Services
We may use trusted third-party providers for:
- CRM and scheduling services
- Payment processing
- Email communications
- SMS communications
- These providers are required to protect your information.
Data Retention
We retain client information only as long as necessary to:
- Provide services
- Comply with legal obligations
- Resolve disputes
Your Rights
You may request to:
- Access your data
- Correct inaccurate data
- Request deletion of your data