FAQ

Home / FAQ

Frequently Asked Questions

Which areas of my home will be cleaned when I book a service?

If your home hasn’t been professionally cleaned within the last year, you should select “Very Dirty”.

If your home has been cleaned within the last 6 months, you should select “Pretty Dirty”

If your home has been professionally cleaned within the last 3 months, you should select ” Slightly Dirty “

Which service do you recomend for first time clients?

A deep clean is recommended for all first time cleaning by Lilac Cleaning PRO. It allows us extra time to get all the areas that have been missed during regular cleanings in the past. After the initial deep clean, most customers switch to a standard Cleaning service.

Cancellations

If you cancel before 48 hours you will receive a full refund to the payment information on file.

Is there a rescheduling fee?

We do not charge for rescheduling as long as it is done before 48 hours of your original booking. Please see our Cancellation & Refund FAQ for further information.

What if i want to skip this weeks clean? will i still be charged?

No, Unless it’s within the 48 hour window. Within this two day window if you decide to cancel, the clean will be credited to your account at no penalty for future use.

Do you clean any outside surfaces of the home?

We do not. Our insurance only covers our cleaners inside your home.

Will the same cleaner come every-time?

Yes, upon request. Please understand that cleaners have personal lives, and can get sick, or request leave. If that occurs we’ll ask to either reschedule, or send a different cleaner.

Do i have to be home when the cleaners arrive or depart?

You do not! However if it’s your first time signing up for a Lilac Cleaning PRO, initial introductions always help develop the personable relationship with your home specialist.

Can I Trust Your Cleaners? Are They Background Checked?

You sure can! With 400+ 5 star reviews and climbing and our cleaners being federally and state wide background checked we vet the best, and get rid of the rest.

Does Lilac Cleaning PRO use toxic cleaners?

In some instances “Harsh” chemicals are strictly used on tough to clean areas. For example, a glass shower door with calcium buildup will require CLR to clean.

Can I leave a key?

Yes! It is actually preferred after the initial visit. This way we’re not holding you up if there’s traffic or if parking is a little harder than usual to find.

Is tipping Normal? If so how much?

Yes it is. However there is no suggested percentage, whatever feels good to you. Any amount is appreciated by your Home Specialist.

What if something breaks?

This seldomly occurs but accidents do happen. Please contact our office immediately to work with our insurance to get the object of value replaced.

Do you clean if people smoke indoors?

We do not! This is a strict policy as we’re adamant to provide an awesome experience for the customer, but equally providing the safest working conditions for our cleaners.

What if I’m not satisfied with my cleaning after they leave?

If you are not happy with the service for any reason please call us immediately for further instructions.

Are your prices negoitable?

No, are rates are calculated by the information you provide on our booking page. We provide some of the lowest rates in the industry.

While you can specify which areas you would like to have cleaned, our teams typically clean your entire home, top to bottom. There is no inch of your home that doesn't get noticeably cleaned by our teams.

I'm looking at hiring a cleaning service but don't know how to choose the right one. Any advice?

References are the name of the game in the cleaning industry. There is no better way to be safe and sure about what kind of people you are hiring than knowing their reputation and reviews. Speaking of which, Lilac Cleaning PRO has over 8 years of 5-star reviews and plenty of references for you to talk to yourself -- just ask and we'll get you in touch!

How do I schedule my house cleaning online?

To schedule online, all you have to do is fill out the form you see here on our website. Once we know a little bit about your home and the type of cleaning service you need, you just schedule your date and time for your clean! You'll receive a confirmation once you've been officially placed on our cleaning schedule.

When will I get a confirmation that my home is on your cleaning schedule?

As soon as we're able to assign a team to your home for your desired date and time, that confirmation message will go out via email and text message.

Can I call you with a few more questions?

Absolutely! You can reach us at TEXT MESSAGE +1 (857) 312-1455 during regular business hours.

If something comes up, can I reschedule my cleaning online?

Of course! After you book your first clean, you'll create an account where you can access your bookings and modify them as needed.

Why do I have to enter a zip code?

Your zip code helps us find the right team for your area and also determines the pricing.

Do you bring your own cleaning supplies?

Yes! We bring everything we require for cleaning.

Are windows included in the cleaning?

Unfortunately, since each home has a different amount of windows with varying sizes, we wouldn't be able to charge a flat rate for them. As a result, we charge window cleaning seperately, which we can quote upon arrival.

What is the laundry policy?

We can only wash and dry linens for the duration of our cleaning.

How many people are coming to clean?

We work in teams of 1 -2 or 3 professional cleaners

FAQ

Frequently Asked Questions

Give Us A Call

Send Us A Message

Office Location

Quick Links

Localization